Refund Policy

Items that may qualify

Eligible new products can be returned whether defective or non-defective, and exchange requests are accepted subject to assessment and inventory. When no defect is present, the merchandise must be unused and remain in original condition. Faulty, damaged, wrong, incomplete, or materially misdescribed goods can be assessed without reducing mandatory legal protections.

Request review after receipt

Begin by emailing exotabopudow23@gmail.com no later than 30 calendar days after delivery. Send the order reference, checkout email, reason, and problem photographs or video where relevant. Approval is required before mailing. We provide the return destination and directions for that request; the General correspondence address is not automatically a returns facility.

Mailing, exchanges, and reimbursement

The parcel includes a free prepaid return label. Following approval, use it with the confirmed directions; ask us for assistance if the label was not received. No restocking fee is charged. When a refund is approved, we process and initiate it through the original payment route within 10 days. Bank or card-provider posting can take additional time.